Last month I spent almost $200 to see one of my favorites DJ’s perform at a night club on Miami Beach. I fought myself when buying the ticket because I think paying $200 for general admission is ridiculous, but I have been waiting for years to see Tiësto up close and live.
So I saved my tips from my face painting jobs and treated myself. My sister and I got there early, we wiggled our way to the front of the dj booth, and 2 hours later we were waiting patiently for Tiësto to take the stage. I was so excited that I ignored the fact my feet were burning from my ‘too cute to walk in’ heels. Another hour passed and still no sign of Tiësto. It was now 2 am. I was irritated, tired, and questioning why I wasted $200 to see someone that might not even show up.
At that moment, Tiësto and a cannon of confetti lit up the club. I couldn’t believe I was 2 feet away from the world famous DJ Tiësto. With one glance at is face, I was no longer upset. All my feelings were swept away in a glow stick trance and all I could focus on was the biggest smile on his face. Tiësto spun for 5 hours after that. By 7 am I was almost in a coma from being so tired and deaf. I took a picture of Tiësto right before he left the stage and he had the same kool aid smile 5 hours later. I began thinking to myself, “He really loves what he does, it’s written all over his face”.
I’m writing this blog from 30,000 feet in the air. I’m heading home after teaching three awesome classes in Holland. I asked the organizer of the classes why he wanted me to teach and not the other great talents of our industry, and he said because the people of Holland call me smiley. They enjoy the fact that I smile from start to finish while I teach and always welcome them with a smile. I never really thought about it, but a smile can be a game changer.
A smile speaks a thousand words in any language. A simple smile can invite someone to conversation, cut the tension, welcome communication, and make someone feel important.
One of my favorite business role models, Jeffrey Gittomer, once advised to put a mirror in front of your office phones and look at yourself when you are talking to customers. Try to smile the whole way through the conversation and see how different the conversation will be. Our faces wear our emotions, so when you are frowning, in a bad mood, or can’t muster a grin, the customer can feel it. So, that mirror still sits on my desk. I practice a smile every day. As silly as it sounds, I contribute much of my success to my smile. (Time to get Veneers, lol)
Wearing and using a smile is a small move in the right business direction. Think about times where a good smile has won you over, and how it changed your mood at that moment. Think about Julia Roberts in pretty woman or George Clooney and his seductive grin. Think of President Obama and how he smiles when he looks at his wife and children…. Those moments are contagious and memorable. I know it may sound cliche, but start with the man in the mirror. When you are on your way to a gig, getting ready to knock on the door of a party, or meeting the crazy birthday mom, check your smile first. There is always a reason to smile, let success be the biggest motivator!
Happy painting friends!